Refund Policy

Refund Policy

At DigitalLearnLab, we stand behind the quality of our products and aim to ensure our customers are completely satisfied with their purchases. However, we understand that there may be circumstances where you may need to request a refund.

Refund Eligibility

  • Digital Products: Due to the nature of digital products, which can be downloaded, copied, and used immediately after purchase, we generally do not offer refunds once a product has been sent or downloaded. We encourage our customers to read the descriptions and previews available before purchase to ensure the product meets your needs.
  • Courses: For online courses, we offer a 7-day refund period from the date of purchase. If you are not satisfied with the course content or feel it does not fulfill the advertised benefits, you may request a refund within this timeframe.

Exceptions

  • Non-Delivery of Product: If you have not received the digital product link via email within 24 hours of purchase due to a technical issue with our delivery system, please contact us immediately for assistance. If we cannot resolve the issue promptly, we will issue a full refund.
  • Major Defects: All products are thoroughly tested before release. However, unexpected errors may occur. If you experience a defect or a significant difference between the advertised product and what you received, contact us within 3 days of discovering the issue. We will either fix the error or offer a refund if the problem is deemed irreparable.

Procedure for Requesting a Refund

  • Contact Us: To initiate a refund, please contact our support team at support@digitallearnlab.com with your purchase details and a clear explanation of your reason for requesting a refund.
  • Review Process: Each refund request is handled on a case-by-case basis. We will review the circumstances surrounding your purchase to determine if your request meets our refund criteria.
  • Response Time: Please allow up to 7 business days for us to process your request. We will notify you via email of the outcome of your refund request.

Refund Processing

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, typically within 5-10 business days, depending on your payment provider.

Changes to Refund Policy

  • DigitalLearnLab reserves the right to modify this refund policy at any time. Any changes will be posted prominently on our website. Continued use of our services after such changes constitutes acceptance of the new refund policy.

We value your satisfaction and are here to help with any issues you might encounter. If you have any questions about our refund policy, please contact us at info@digitallearnlab.com.